Facts & Policy

Transparency, Compliance, and Client Protection


At Tradeview Markets we are committed to transparency, regulatory compliance, and protecting our clients. This page explains in plain language how we operate, what our key policies are, and how complaints are handled. For full legal details please see our Client Agreement, Risk Disclosure, Withdrawal Policy, Refund Policy, AML Policy, and Privacy Policy

1. Debit Balances & Margin Responsibility


Trading leveraged and/or unleveraged products carries risk. Under the Client Agreement, clients are responsible for maintaining adequate margin and for covering any debit balance that results if an account falls below zero.

  • Tradeview does not remove client deposits to cover unrelated losses.
  • In some cases, credits or settlements have been extended to assist clients.
  • Margin monitoring is the client’s responsibility at all times.

See Risk Disclosure and Client Agreement for details.

2. Deposits & Withdrawals


All deposits and withdrawals must comply with strict Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) rules.

  • Funds must originate from an account in the same name as the trading account.
  • Withdrawals must go back to an account in the same name.
  • Refunds to debit/credit cards cannot exceed the original deposit amount; profits are sent to a same-name bank account.
  • Withdrawals are processed on a first-in, first-out (FIFO) basis according to the source of funding.
  • Currency conversion costs are the responsibility of the client.

See Withdrawal Policy and Refund Policy for details.

3. Anti-Money Laundering & Compliance


Tradeview complies with all applicable AML regulations.

  • All clients must complete Know-Your-Customer (KYC) verification before trading.
  • No third-party deposits or withdrawals are accepted.
  • Transactions are continuously monitored for unusual activity.
  • Tradeview reserves the right to suspend operations if suspicious activity is detected.

See AML Policy for details.

4. Complaint Handling


To protect client privacy, we do not discuss account-specific issues in public forums or on review platforms.

  • Every review or complaint is logged in our internal tracker.
  • Clients are asked to email compliance@tvmarkets.com with:

    - Their account ID,
    - Registered email, and
    - The case number assigned in our public reply (e.g. #TP-20250825-01).
  • Our Compliance team verifies each case and responds within 2 business days.
  • If a client is not satisfied, independent review channels are available.

5. Data & Privacy


Tradeview follows strict data protection standards, including GDPR principles. We collect and use client data only for regulatory compliance and service delivery.


See Privacy Policy for details.

6. Our Commitment

  • Privacy First – no public discussion of individual accounts.
  • Clear Process – all complaints routed to compliance@tvmarkets.com with a case number.
  • Responsiveness – every verified case answered within 2 business days.
  • Fairness – application of Terms & Conditions equally to all clients.
  • Transparency – all policies published and accessible.

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